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  • general information

    Is this app only for members, or can non-members (guests) use it too?

    This app is for members and non-members (guests).

     

    What is the Fitness First Mobile App? 

    This mobile app allows members to book and/or buy classes (coming soon) across the network and search available classes or view class timetables in real time. Members can also track and manage booked classes on the app. The app also has other features for members such as rewarding badges and taking part in club challenges.


    For guests, this mobile app only allows you to view the schedule of classes. If you would like to try a class, please click here to register for a trial session.

     

    Do I need to pay for the app? 

    No, the app is free for members and guests.

  • getting started

    What devices can I use the app on?

    You will need a Mobile device Operating System that is iOS 11.0 and above or Android version 5.0 and above.
    Note: We recommend that you regularly update your device operating system and app for optimum experience.


    Is the app available in all stores?

    The Fitness First app is available in Google Play Store and Apple App Store.


    Do I need an internet connection to use the app?

    The App requires internet connection when in use. Users will not be able to see updated classes/functions without an internet connection. You may need to login again once you get your connection back online. The app does not support offline mode.


    I tried to register as a member but received an error. What do I do next?

    1) Check if you are using the same email address as listed with us in our membership system. The app recognizes the members by their individual email addresses. Your email must be uniquely tagged to your membership account.

    2) You can also speak to the club staff/ front-of-house to update your personal email address in the membership system. As the clubs are closed due to COVID19, please email us at ff@fitnessfirst.com.sg with your name, membership number, mobile number and email address, along with a screenshot of the error message. 


    Why can’t I register for the app using my email account? It says “The field email is already being used”

    This error will show when you try to create a new account while an existing Fitness First app is already using this email. To resolve this issue, use a different email if a family member is already using this email address to register for the app. If you are a member, you will need to use the same email address that you have registered for your membership. To resolve this issue, use a different email if this email has been used by other(s) to register for the app.


    I did not receive my verification code. What should I do?

    Should you not receive any email with the verification code, you can tap on “I didn’t receive the code” to re-send an email. Also, check your spam folder as your filters may be stopping the email from coming through to your inbox.


    My membership wasn’t found. What do I need to do?

    It could be due to several different reasons:

    1) Check that you used the same email address as listed with us in our membership system. If you are unsure, please contact the club to check.

    2) Or, your email address was used for multiple memberships (e.g. shared email address with another family member). Should this be the case, please contact the club or email us at ff@fitnessfirst.com.sg so that they can update your email address in the membership system.

     

    Upon re-joining a cancelled membership, can I use the same email address that I have previously used in my old membership account?

    To avoid email address duplication error please provide a new email address upon re-joining. If you do not have an alternative email address, please speak to our club staff / front-of-house so that they can help to amend/remove the email address from the cancelled membership.


    "I have already created an account. How do I log in?"

    Just after the on boarding, you can click on “I am a member” . On the next page, instead of filling your details, simply click on “I already have an account”. You will then be taken to the login page where you will be able to log back in.


    I created my account with Facebook and logged out. How do I log back in?

    Simply select “Continue with Facebook” in the “I’m not a member” and Facebook will log you right back in. Do note that logging in with Facebook does not allow you to access member only functions.


    I am not a member and I tried to book a class but I am not able to do so.

    Booking of classes is only available for members due to the reduced capacity control measures put in place for the current COVID-19 situation.


    What happens if I don't log out?

    You will remain signed in. To log out go to More > Log out

  • class bookings

    Are all classes available for booking via the app?

    All classes are only exclusively for members only and are not bookable for non-members.

     

    How do I start booking my spot through the app?

    Please follow these steps:

    1) Download Fitness First app through App Store / Play Store

    2) Sign in / Sign up as a member by entering your email address (please use the email provided when you joined the club), create your own password (for first time login only) and select “Singapore” as your country.

    3) Click on Class Topic and search for one of our classes scheduled and click on the "Book" button.

    4) Your class is now booked.


    Is the app available for booking daily?

    Yes, the app is available for online booking 24/7 daily.


    How far in advance can I book a spot in a class?

    Classes are open for booking 46 hours before the class . Booking acceptance is 24/7 every day.


    What if the class I wish to sign up for is full?

    Due to the COVID-19 control measure, there will not be any walk-in slots at this point in time. Members are encouraged to check for any available slots as there might be cancellations from time to time.

     

    How do I cancel my bookings?

    On the Home screen click on Bookings > Upcoming > Click on the class you want to cancel > Click on 'Cancel booking'.

     

    Can I attend a class if I haven’t booked a spot?

    Members will not be admitted to the class without a booking from the app

    Where can I view my class bookings?

    In the Home screen, click on Bookings in the menu bar at the bottom. This will take you to your upcoming and past classes.


    How soon should I arrive before the scheduled class starts?

    Class check in opens at reception 90 minutes prior to class and closes 5 minutes before class. Group Exercise participants and Personal Training clients will be allowed entry to the club up to 15 minutes prior to the start of class/booking.


    If I’ve already booked my spot in a class through the app, do I still need to register/verify my attendance at the club?

    You are required to show your booking on screen at the front counter and then you will be given a pass/token at the counter. Please hand over the pass/token to your instructor at the start of your class. Once the check-in time is over, you will not be able to enter the class and your booking will deemed invalid. We reserve the right to refuse any late attendees for safety reasons.

  • challenges and achievements

    “I just completed an achievement but I didn’t get the badge.”

    Achievements are automatically calculated online and can take up to fifteen minutes to be awarded. If after fifteen minutes you still haven’t received your achievement, please send your feedback on the app.

     

    What kind of challenges can I take part through the app?

    The club or country will post new challenges in the app from time to time, so watch out for it.

     

    Can I take part in more than one challenge at a time?

    Yes, you can.

     

    Can I invite my friend who is a non-member to participate in the challenge? Can non-members take part in the challenges?

    Challenges are open to members only.

  • Data Protection

    What data does the app collect, and how will it be used?

    Protecting your privacy is important to us. Please review our Privacy Policy for a description of our privacy policies and an explanation of how we may use any personal data collected in the course of your use of the App.We and/or our third party service providers may collect information about your location when you use or access the App. The location data we collect varies in degree and is dependent upon data from your device through settings you activate on your device; or other location sources such as IP address. You may disable the collection and use of your location data through your browser, operating system, or device-level settings.

    Read more of our Privacy policy: https://www.fitnessfirst.com.sg/privacy-policy

     

    Do I get any notification from the app?

    Yes. Please enable the "Notification" setting in your phone to allow notifications to come through.

     

    Change Of Policy

    Fitness First reserves the right to alter any of the clauses contained herein in compliance with local legislation, to meet its global policy requirements, and for any other purpose deemed necessary by the Company.