memberships

How old do I have to be to join Fitness First?

You must be 14 years and above to be eligible for a membership. Children who do not meet the minimum age requirement must produce a doctor’s recommendation letter to certify that they are required to exercise. This will be subjected to management review and approval. All membership agreements for children under 17 years of age need to be authorised and signed by a legal guardian.

 

 

How much is membership at Fitness First?

Membership rates vary depending on the type of package that is best suited for you. Please contact your preferred Fitness First club where our staff will be happy to discuss the various membership options available. Find a club >

 

 

How do I pay for my Fitness First membership?

Most members pay through auto debit on Credit Cards. Direct debit and upfront term payment options are also available.

 

 

When I join can I use all Fitness First clubs in Singapore?

Yes you can if you have opted for our Platinum Passport membership which allows you access to all Fitness First clubs in Singapore.

 

 

Can I workout while travelling overseas?

A Fitness First Platinum Passport membership will give you access to  Fitness First clubs in 13 international countries within Southeast Asia, Australia, UAE and more! Please speak to our Front of House teams for more details.

 

 

Can I put my membership on hold?

Yes you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing of your membership, it will only be for medical reasons or outstation / overseas assignments for more than 1 month with written notice of 1 month. For further information, please refer to our reception team. A freeze fee will be charged.

 

 

Am I obligated to a long-term contract when I join Fitness First?

Not at all! As a member of IHRSA (International Health, Racquet & Sportsclub Association), Fitness First adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer. For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

 

 

What if I want to cancel my membership?

We hope you have really benefited from your time with us. However if you have to cancel your membership, please contact us at 67139120 for one of our consultants assist you through the cancellation procedure. Open from Mon to Fri (10am to 7pm) Closed on Sat, Sun and PH. Alternatively, you can email us at ff@fitnessfirst.com.sg with your request and our consultants will respond to you within 2 working days.

We offer a 7 day comfort guarantee which starts from the date you joined. To cancel your membership, you must tell us that you want to cancel your membership during your 7 day comfort guarantee period. We will then cancel your agreement and refund any dues paid during that period - all you will have paid is your non-refundable administration fee and Personal Training / BODYFIRST packages.  

If you are outside of the 7 day comfort guarantee you're required to give 1 full calendar month notice of termination. You may cancel at any time provided you've reached your minimum contract period excluding any freeze period.

Please note that cancellation is by appointment only. For all the details around cancelling please refer to our Terms and Conditions (Section 3).

 

 

What are the Terms and Conditions of a membership?
We call this our Club Rules and you can download a copy of it here.

Who qualifies for First Club membership?

Any Fitness First member* who is an active member for a minimum of 10 months or more.

* Current fully-paid-up member on full membership. For details, please speak to any of our Front of House team members.

 

Is there any cost attached to this First Club membership?

No, it is absolutely free!

 

How do I get my First Club membership activated?

Just bring your existing membership card to our club and our Front of House colleagues will help you activate your membership.

 

What are the benefits of holding a First Club membership card?

As a First Club membership card holder, you are entitled to bring a family member or friend to work out with you on weekends for FREE (at all clubs in Singapore except Paragon if you are a Platinum Passport member; at home club only for Home Club members). Apart from that, from time to time, we will have special discounts and offers only for First Club card holders.

 

If I have monies owing, am I still entitled to be a First Club member?

Upon settling all monies owing, yes you will be entitled to be a First Club member.

I have just frozen my account but have reached 10 active months in my tenure with Fitness First. Am I eligible for First Club?

Yes, you are!

I have been a Fitness First member for 2 years. I then worked overseas for 1.5 years and hence I terminated my membership. I am now back and have just joined Fitness First again. Am I entitled to First Club membership?

Yes, you are, as long as you fulfilled the minimum requirement of 10 months of being active in the current membership as a Fitness First Singapore member.

 

How do I feedback about your products and services?

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. Please have a chat with one of our club staff.

If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible.

You can also submit your feedback through our RateIt App strategically placed in all clubs. Alternatively, please email your query via our online contact form.

We also love to know what we're doing well too! So do tell us about your successes or about a Fitness First team member who’s made a difference.

 

How do I update my personal details and/or account details?

We call this our Club Rules and you can download a copy of it here.

 

 

Can I cancel my membership?

Change your mind? The '7 days comfort guarantee' allows you to cancel your membership within 7 days from date of purchase (no exceptions). The monthly dues, joining fee and 50% of BODYFIRST® or Personal Training fee (if applicable) will be refunded (no admin fee will be refunded). All forms must be completed at your club's reception. Refunds will be processed within 30 days of application. To read more about cancelling your membership, please find more information in our Club Rules and you can download a copy of it here.