memberships

How old do I have to be to join Fitness First?

You must be 14 years and above to be eligible for a membership. Children who do not meet the minimum age requirement must produce a doctor’s recommendation letter to certify that they are required to exercise. This will be subjected to management review and approval. All membership agreements for children under 17 years of age need to be authorised and signed by a legal guardian.

 

 

When I join can I use all Fitness First clubs in Singapore?

Yes you can if you have opted for our Platinum Passport membership which allows you access to all Fitness First clubs in Singapore.

 

 

Can I workout while travelling overseas?

A Fitness First Platinum Passport membership will give you access to  Fitness First clubs in 13 international countries within Southeast Asia, Australia, UAE and more! Please speak to our Front of House teams for more details.

 

 

Can I put my membership on hold?

Yes you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing of your membership, it will only be for medical reasons or outstation / overseas assignments for more than 1 month with written notice of 1 month. For further information, please refer to our reception team. A freeze fee will be charged.

 

 

Am I obligated to a long-term contract when I join Fitness First?

Not at all! As a member of IHRSA (International Health, Racquet & Sportsclub Association), Fitness First adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer. For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

 

 

What if I want to cancel my membership?

We hope you have really benefited from your time with us. However if you have to cancel your membership, please contact us at 67139120 for one of our consultants assist you through the cancellation procedure. Open from Mon to Fri (10am to 7pm) Closed on Sat, Sun and PH. Alternatively, you can email us at ff@fitnessfirst.com.sg with your request and our consultants will respond to you within 2 working days.

We offer a 7 day comfort guarantee which starts from the date you joined. To cancel your membership, you must tell us that you want to cancel your membership during your 7 day comfort guarantee period. We will then cancel your agreement and refund any dues paid during that period - all you will have paid is your non-refundable administration fee and Personal Training / BODYFIRST packages.  

If you are outside of the 7 day comfort guarantee you're required to give 1 full calendar month notice of termination. You may cancel at any time provided you've reached your minimum contract period excluding any freeze period.

Please note that cancellation is by appointment only. For all the details around cancelling please refer to our Terms and Conditions (Section 3).

 

 

What are the Terms and Conditions of a membership?
We call this our Club Rules and you can download a copy of it here.

How much is membership at Fitness First?

Membership rates vary depending on the type of package that is best suited for you. Please contact your preferred Fitness First club where our staff will be happy to discuss the various membership options available. Find a club >

 

 

How do I pay for my Fitness First membership?

Most members pay through auto debit on Credit Cards. Direct debit and upfront term payment options are also available.

 

 

What happened to the existing First Club membership benefits?

With the introduction of the new member benefits scheme, you can now unlock exclusive perks at the start of your fitness journey, rewarding both new and long-time members for your pursuit of fitness with us.

More notably, you can now unlock benefits much earlier on your membership journey. Previously, only Fitness First members who had been active for a minimum of 10 months were eligible for privileges. With the new member benefit scheme, you can now bring your guests on weekends with the complimentary guest passes you are entitled to, along with attractive referral perks, right from the first day!

Am I eligible for these member benefits?
All Fitness First members will be entitled to the new member benefits. In fact, you will automatically unlock the perks in the Silver Pack on the 1st day of your membership to get you going with guest passes, referral perks and orientation workouts with a Personal Trainer. Members who are active for 10 months and beyond will be entitled to the second bundle of experiences in the Gold Pack, with more perks and benefits to switch up your fitness game with your friends and loved ones.

I have just frozen my account but have fulfilled the minimum number of months required in the scheme. Am I still eligible to redeem my benefits?

Yes, you can!

I have been a member for 2 years before I terminated my membership for my work commitment overseas. I am now back and wish to resume my membership. Am I eligible to redeem my benefits?

We always welcome you back and if you resume your membership less than 12 months after your termination date, you will continue to enjoy the benefits that you were entitled to.

After the 12-month window, you will be considered as a new member and you will have to unlock the various set of member benefits progressively.

What are the terms and conditions of the referral program?
The referral program is only applicable when a member is on a standard membership and refers a person who joins on a standard membership. The referral reward(s) will be effective once your referral(s) are signed up with the first successful auto-pay deduction on their 1st month membership dues. For partially subsidised corporate membership plans, the discount off membership fees will be applied to employee’s portion only. This referral program cannot be used in conjunction with any other ongoing referral promotions, and is not valid for annual memberships and fully subsidised corporate memberships. Other perks may be available for non-standard membership types. Please consult our friendly Customer Service Officers or Membership Consultants for more information.

When am I eligible for the Silver Pack?
You will enjoy these Silver benefits once you join us on your first day! Stay with us for 10 months and you will be rewarded with the Gold Pack to get you going further than ever before!

What is a BOOST training session?
BOOST is a 40-minute personalised fitness training session on-demand, where you get to decide what you want to work on for the day. Other terms and conditions apply. Please check with the club reception for more information.

I would like to bring my guest with me for a workout. How do I do so? 
Each eligible member will be given 3 x 3-day guest passes. You can collect the passes from the club reception. You may use these passes to bring your guest along for the workout.

I have referred more than 2-3 friends, am I entitled to more complimentary BOOST sessions or discount on my membership dues?
No, this is a one-time redemption only. For more information on the referral membership perk, please refer to Member Benefit - General FAQs above.

Am I able to rent the shoe locker anytime?
Yes, you may rent the shoe locker at any point of time, but do note that it will be subject to availability.

Am I able to bring forward my unutilised benefits? 
No, all benefits listed in the tier are strictly only valid for redemption during the eligible membership period (between Day 1 till your 10th month). You will receive a new set of member benefits for Gold Pack at the 10th month mark of your fitness journey.

When am I eligible for the Gold Pack?
Once you reach your 10th month as a member, you will be able to enjoy these awesome member benefits in the Gold Pack!

Is the one-time rebate valid for all Personal Training (PT) packages?
Yes, you may enjoy a one-time rebate of up to $700 on any PT package if you have not redeemed this exclusive privilege during your membership tenure.

I would like to bring my guest with me for a workout. How do I do so?
Each eligible member will be given 10 x 3-day guest passes every calendar year. You can collect the passes from the club reception. You may use these passes to bring your guest along for the workout.

Can I still bring along my guest on weekends?
You can still bring your guest to any club island-wide (except Fitness First Paragon) on a weekend with the annual 20 weekend guest entries. Please collect your weekend guest log card to get started. Members must present this log card to check in a guest on the weekend. Only original cards will be accepted. In each weekend guest log card, there are 20 weekend entries valid for use. Each weekend guest entry will allow one entry per guest per club, valid for use on weekends only (not applicable on Public Holidays). The weekend guest log card is valid for a year from date of issuance or when it is fully utilised.

Can I transfer my weekend guest log card to my friend or can it be exchangeable for cash?
The weekend guest log card is unique to each member and is not transferable. The card is not exchangeable for cash, nor any other products or services.

What if I misplaced my weekend guest log card?
Please approach the front of house for re-issuance of the weekend guest log card. The card will be re-issued based on number of guest visits recorded in the system.

Am I able to rent the shoe locker anytime?
Yes, you may rent the shoe locker at any point of time, but do note that it will be subject to availability.

How do I feedback about your products and services?

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. Please have a chat with one of our club staff.

If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure you are contacted by them as soon as possible.

You can also submit your feedback through our RateIt App strategically placed in all clubs. Alternatively, please email your query via our online contact form.

We also love to know what we're doing well too! So do tell us about your successes or about a Fitness First team member who’s made a difference.

 

How do I update my personal details and/or account details?

You may head down to any of our clubs and get our friendly Front of House staff to help you with the change in particulars. 

 

 

Can I cancel my membership?

Change your mind? The '7 days comfort guarantee' allows you to cancel your membership within 7 days from date of purchase (no exceptions). The monthly dues, joining fee and 50% of BODYFIRST® or Personal Training fee (if applicable) will be refunded (no admin fee will be refunded). All forms must be completed at your club's reception. Refunds will be processed within 30 days of application. To read more about cancelling your membership, please find more information in our Club Rules and you can download a copy of it here.