CLASS BOOKER

CLASS BOOKER

Booking made simple.

Class Booker is a digital class registration system designed to make GX class registration simple, convenient and fast.

Planning ahead or squeezing in a last-minute class, Class Booker lets you find out and book whatever is available in an instant. 

Found a class that you would love to be a regular at? The app also automatically saves your selections, so it’s easy to check the schedule whenever you’d like.

Class Booker is available for all classes at Mapletree, Changi Business Park, Westgate and 321 Clementi. Please speak to our friendly staff for any assistance.

Download the Class Booker app for free now!

 

How it works

FREQUENTLY ASKED QUESTIONS

What is Class Booker?

Class Booker is an online class registration system designed to make group exercise class registration simple, convenient and fast.

Where do I find the online Class Booker?

Download the ‘Class Booker by Fitness First” app for free available on iTunes App Store and Google Play.

How do I book a class on the Class Booker app?

1. Select a club to view time table
2. Login with your email and default password ‘ffmember1’ (you can also change to a password of your choice)
3. Click on the preferred class (with the correct day, time and instructor)
4. Click on 'book class'
5. Your booking confirmation will be sent via email

How soon can I make my class booking online?

Class bookings can be made up to two days prior, meaning some classes can be booked up to 70 hours in advance. For example a class at 9pm on Wednesday night can be booked after midnight on Monday.

When is the latest I should inform you if I can’t attend the class that I’ve booked earlier?

Please provide 20 minutes advance notice if you cannot attend the pre-booked class so we can release your booking to members in the club. 

Will there be penalty if I do not inform you in advance about the class I’ve booked but can’t attend?

Yes there will be a penalty. 2 or more cumulative no shows over any 30-day period will result in:

a. Your online booking privileges being revoked for 1 week after 2 no-shows, 2 weeks after 4 no-shows. 

For example:

2 no-shows within any 30-day period = Your online booking privileges being suspended for 1 week.

4 no-shows within any 30-day period = Your online booking privileges being suspended for 2 weeks.


b. During the period when your privileges are revoked, you will be able to register for classes manually in the club 20 minutes before the class starts, subject to availability.

Can I still register in the club for Group Exercise classes?

Yes in-club registrations will still be allowed. We have allocated 25% of class capacity for in-club registrations. This will be reviewed based on member feedback.

How soon should I arrive before class starts?

Please arrive at least 10 minutes before class to allow ample time for check-in and preparing for class. Once a class starts, you will be denied entry or check-in. 

Do I need to confirm my attendance for the class when I arrive at the club?

Please confirm your class attendance at reception up to 2 hours before and no later than 5 minutes prior. You will be given a class ticket. Please hand over the ticket to your instructor at the start of your class. 

I can’t seem to login successfully. What should I do?

Please ensure that you're signing in with the same email address which you have registered with us. If you have not registered your email address, please approach the club’s Reception to do so. Please use Class Booker's default password: ffmember1 

NO-SHOW POLICY


2 or more cumulative no shows over any 30-day period will result in:

 

a. Your online booking privileges being revoked for 1 week after 2 no-shows, 2 weeks after 4 no-shows. 

For example:

2 no-shows within any 30-day period = Your online booking privileges being suspended for 1 week.
4 no-shows within any 30-day period = Your online booking privileges being suspended for 2 weeks.



b. During the period when your privileges are revoked, you will be able to register for classes manually in the club 20 minutes before the class starts, subject to availability.